Psychology Assignment - 4th

Observation about RATER

Company name   : The Coffee Bean & Tea leaf

Address            : Jl. Setiabudi (office building, mid plaza)

Date                 : 16 August 2011

How far the company applied the rater?

Item	Application form
Kehandalan / Realibilities	Employees are trained first before permitted to work in the restaurant. so they can work professionally
Kepercayaan / Assurance	Always try to gives the best service for guest to create satisfaction.
Tampilan / Tangible	The employees are well groomed, neatly dressed. the standard grooming are applied well. and cleanliness is the responsibility of all employees
Empati / Empathy	The employee always stay attentive to the guest.
Ketanggapan / Responsive	rapid and appropriate response within each service. and always Ask the guest satisfaction for input in the next service / next coming.

How far the company implementing the rater ?

ITEM	APPLICATION FORM
Kehandalan / Realibilities	Has been applied
Kepercayaan / Assurance	Has been applied
Tampilan / Tangible	Has been applied
Empati / Empathy	Has been applied
Ketanggapan / Responsive	Has been applied

What is wrong in implementation care ?

Deft	Anthusiastic	Friendly	Emphaty
__	some employees are too hasty in serving guests	Some employee are quasi-familiar	Guest discrimination in the application of empathy

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