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okysulistyo
Observation about RATER
Company name : The Coffee Bean & Tea leaf
Address : Jl. Setiabudi (office building, mid plaza)
Date : 16 August 2011
How far the company applied the rater?
| Item | Application form |
| Kehandalan / Realibilities | Employees are trained first before permitted to work in the restaurant. so they can work professionally |
| Kepercayaan / Assurance | Always try to gives the best service for guest to create satisfaction. |
| Tampilan / Tangible | The employees are well groomed, neatly dressed. the standard grooming are applied well. and cleanliness is the responsibility of all employees |
| Empati / Empathy | The employee always stay attentive to the guest. |
| Ketanggapan / Responsive | rapid and appropriate response within each service. and always Ask the guest satisfaction for input in the next service / next coming. |
How far the company implementing the rater ?
| ITEM | APPLICATION FORM |
| Kehandalan / Realibilities | Has been applied |
| Kepercayaan / Assurance | Has been applied |
| Tampilan / Tangible | Has been applied |
| Empati / Empathy | Has been applied |
| Ketanggapan / Responsive | Has been applied |
| | |
What is wrong in implementation care ?
| Deft | Anthusiastic | Friendly | Emphaty |
| __ | some employees are too hasty in serving guests | Some employee are quasi-familiar | Guest discrimination in the application of empathy |
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